How can we help?

Ask about your tickets, bookings and payment, or about selling and running your venues.

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Most asked

How to buy a ticketFrom picking a ticket or seat to getting your confirmed ticket.
Publish an eventFor organizersSet up ticket types and phases (or seating), promo codes and comp tickets, then publish — free or paid.
Organizer onboarding checklistFor organizersSet up your account, verify your organization, and get ready to publish your first event.
Finance and payoutsFor organizersHow your Finance balance works, when your money becomes available, and how payouts are reviewed and paid.
Pay with ZainCashPay from your ZainCash-registered phone number and confirm the payment on ZainCash.
Where is my ticket?The three places your ticket always shows up.
Refunds and cancellationsHow to request a refund, and when a ticket is eligible.

What do you do on Makan?

I buy tickets or book

For buyers and bookers · 15 articles

Buying TicketsPaying, finding your ticket, wallet passes, refunds, and support — for buyers.15 articles

I organize events

For organizers · 6 articles

Didn't find your answer?

A question about a ticket or booking?

The organizer answers about the time, entry, seats and refunds. Open your order and tap the organizer's picture or name to reach their page and ways to contact them.

This is how the organizer shows on your order. Tap them:

Open my orders

Paid and no ticket, or an account problem?

Makan support solves it with you. We reply within a working day, Sunday to Thursday.

Have your order number (it starts with MKN) and the transaction number from your bank or wallet ready.

Write to Makan support

Have an organizer account? Write to us at support@mak-an.io

Want to sell tickets or list a venue for booking? Become an organizer

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